Refund policy

At Bellaonthesky, we want you to feel confident shopping with us. If you are not completely satisfied with your purchase, eligible items may be returned according to the policy below.

Return Eligibility

To be eligible for a return:

  • Items must be unworn, unused, and in original condition
  • Original tags must still be attached
  • Items must be free from stains, odors, makeup marks, or damage
  • Return requests must be submitted within the eligible return period after delivery

Items that do not meet these requirements may not qualify for a refund.

Non-Returnable Items

The following items are considered final sale and cannot be returned:

  • Accessories
  • Bodysuits
  • Swimwear
  • Intimates
  • Gift cards
  • Final sale items
  • Promotional or clearance items

Return Request Process

To request a return authorization, please contact our support team at:

support@bellaonthesky.com

Please include:

  • Your order number
  • The item(s) you wish to return
  • Reason for return

Returns sent without prior approval may not be accepted.

Refunds

Once your returned item has been received and inspected, approved refunds will be issued to the original payment method.

Please note:

  • Original shipping fees are non-refundable
  • Refund processing times may vary depending on your bank or payment provider
  • Returns that fail inspection may be rejected

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with clear photos of the issue so we can assist you promptly.

Important Return Address Notice

Please do not send returns to the address listed on our website, shipping label, or order confirmation. All listed business addresses are non-return addresses and are not authorized return processing facilities.

Returns sent to unauthorized addresses may not be eligible for refund processing.

Contact Us

Bellaonthesky
Website: bellaonthesky.com
Email: support@bellaonthesky.com